The same thing happens all over town. A local business pays somebody thousands for a website, and six months later they can't get ahold of the person who built it. Or somebody comes out to look at the Wi-Fi, leaves a $200 bill, and nobody can say what actually changed. Or the website needs an update and the only help on offer is a support bot going in circles.
The pattern is always the same: the computers, the network, the email, and the website belong to different vendors who never talk to each other, and things fall in the gaps.
Technology is part of everyday life now, and it never stops changing. Most businesses around here have plenty to deal with before the printer starts acting up. So Cortex keeps the pieces close together for our community: one local team that sets your technology up, manages it, and explains it in plain English, so the whole thing gets maintained as one piece.
And when you reach out, your problem doesn't become a ticket number in a queue. It becomes a priority for the two of us to resolve quickly and properly, keeping a smile on your face and the Advil in the cabinet.